Taking Your Mobility Scooter or Power Wheelchair on a JetBlue Airways Flight

Do you need a wheelchair at the airport or are you traveling with your own assistive device?

Below, you’ll find essential information, including instructions on how to request Special Services.

To ensure your travel experience with JetBlue is as smooth as possible, we recommend booking your trip early and submitting a Special Service Request (SSR) through Manage Trips. You can add an SSR during your booking on jetblue.com or via our mobile app.

If you need assistance with booking or adding a Special Service Request, feel free to contact us or call 711 (TTY). There’s no fee for adding an SSR to an existing booking.

When you arrive at the airport, please inform a JetBlue crewmember about the type of assistance you require.

When booking your flight:

Make sure to add a Special Service Request (SSR).

If you need assistance with booking or adding an SSR, feel free to contact us or call us at 711 (TTY). There’s no charge for adding an SSR to an existing reservation.

Choose your seat in advance by booking online at jetblue.com or through our free app.

Once you're in the shopping cart, click Next - Traveler Details.

In the Traveler Details section, scroll to the bottom under Additional Information, then click the plus (+) sign next to "I require wheelchair assistance."

Select the type of assistance you need by checking one of the available options.

Then, proceed to complete the rest of your booking. Your wheelchair request will be saved.

After your flight is booked:

To add wheelchair assistance to your booking:

1. Go to the Manage Trips page and enter your trip details.

2. Click on the Traveler Details link at the top of the page.

3. Scroll down and click the plus (+) sign next to "Add special service requests."

4. Select "I require wheelchair assistance" and choose the type of assistance needed.

5. Click Continue to save your accessibility preferences.

If you're already at the airport, please inform our crew members about the assistance you need.

JetBlue is committed to making air travel accessible and inclusive for all passengers, including those who use mobility aids. The airline accommodates a wide variety of personal wheelchairs and mobility devices to ensure a comfortable and hassle-free journey.

This includes:

• Folding, collapsible, or non-folding manual wheelchairs : These can be checked at the ticket counter, gate-checked, or in some cases stored in the aircraft cabin, depending on availability and space.

• Battery-powered wheelchairs and mobility scooters : These are accepted as checked items and must comply with JetBlue's safety regulations, particularly regarding battery types and watt-hour limits.

For passengers traveling with recreational scooters or mobility devices that fall outside of standard medical equipment, JetBlue recommends reviewing its specific policies listed under the sports gear and battery information section. These guidelines help ensure that your equipment is transported safely and in accordance with FAA regulations.

Whether you're using a compact travel scooter or a full-size powered wheelchair, JetBlue encourages all passengers to add a Special Service Request (SSR) during booking or through the “Manage Trips” section to make necessary accommodations in advance. Doing so helps the airline provide you with the best possible service, from check-in to arrival.

As always, it’s a good idea to contact JetBlue customer support if you have questions about your specific device or battery type to avoid any travel disruptions.

Battery-powered wheelchairs and mobility aids are accepted as checked items only.

Important battery information:

• Wheelchair batteries are not allowed in the cabin, except for lithium-ion batteries.

• Lithium-ion batteries must be properly protected (terminals covered) and cannot exceed 300 watt hours or 25 grams of lithium.

• Passengers are permitted to carry up to two spare lithium-ion batteries, as long as the total does not exceed 300 watt hours or 25 grams.

• If a wheelchair or mobility device has a lithium-ion battery without protective housing, the battery must be removed and safely carried onto the aircraft with the terminals protected.

• Non-rechargeable lithium metal batteries are not accepted.

• Both spillable and non-spillable batteries are acceptable in mobility devices.

• All batteries must be clearly labeled with "nonspillable" or "spillable" so our team can handle them properly.

• A battery may be rejected if it appears damaged or doesn’t meet safety standards.

• Detachable items like seat covers should be carried in the cabin and do not count toward your carry-on limit.

JetBlue allows one manual, collapsible wheelchair to be stored in the cabin on every flight upon request. A second manual, collapsible wheelchair may be accommodated in the cabin with some restrictions. Alternatively, we can check your manual wheelchair at the ticket counter or gate if preferred.

No advance notice is required to store a wheelchair in the cabin—this is handled on a first-come, first-served basis at the airport. If we are unable to accommodate your wheelchair in the cabin, we can gate-check it, and it will be available for you at the plane door upon arrival. 

To have your wheelchair stowed in the cabin, you must pre-board. To request this service, please contact an airport crewmember upon arrival. We also recommend adding a Special Service Request to your booking.

Detachable items, like seat cushions and footrests, should be brought into the cabin with you, and these do not count toward your carry-on allowance.

If you're traveling with your own wheelchair, whether manual or motorized, please let us know the best way to handle, operate, and stow your device. You can download and complete our Wheelchair Information Form for this purpose.

The dimensions of the cargo bin doors for each aircraft type are as follows:

• A321: 73" x 80"

• A320: 73" x 80"

• E190: 28"

• A321 LR: 73" x 80"

• A220: 33" x 46.75"

If your assistive device does not fit within the cargo bin door dimensions for your specific flight, you may qualify for a refund difference between the original and alternate flights. For eligibility, the following criteria must be met:

• Both flights must be operated by JetBlue.

• The flights must have the same origin and destination.

• They must either be direct or have identical connections.

For review, please reach out to us with a CRO request and provide the following details:

• The dimensions of your wheelchair, demonstrating that the desired flight couldn’t accommodate it.

• Screenshots or details showing the cost of the flight that was not available for your wheelchair, including dates and base fare.

• Confirmation code and/or itinerary of the flight you were able to take.

Assistive devices that can fit safely in an overhead compartment or under your seat may be carried into the cabin and do not count toward your carry-on baggage allowance.

Not all JetBlue cities offer jetbridge or level entry access. If you're traveling with a mobility device, please inform us so we can arrange the necessary assistance for boarding or deplaning.

Want to know which airports have level-entry boarding?

You can search for your airport here.

We offer aisle chairs, transfer kits, and personnel to assist with boarding and deplaning, and you may also bring your own transfer kit. If you need help ascending or descending stairs, please notify us when you arrive at the airport.

Please note, the lavatories on our aircraft are not accessible, though they are equipped with grab bars and accessible handles.