Returns and Refunds

Return Policy

At Suncoast Mobility, our goal is to ensure that we assist you in selecting the right product for your needs. However, occasionally the product may not work for you. If you need to return an item, please review our Return Policy below and submit an online return authorization request. Once your request is reviewed a representative will reach out to you with further steps and information regarding your return. Units that have left the USA via a freight forwarder cannot be returned.

Return Merchandise Authorization

All no longer wanted returns will be returned at the customer’s expense in the original packaging and must meet the following criteria. The Product must be in new condition (no cracks, scratches, marked tires, or any indications of use). It must be returned in its original packaging. A return merchandise authorization must be requested from Suncoast Mobility within 30 days of the completed delivery for most brands. Enhance Mobility has a 7 day return window. Once a return merchandise authorization number has been supplied the product must be shipped within 7 days. Custom-made units by the manufacturer and are non-returnable: lift chairs with custom fabrics and/or heat and massage, Golden Technologies PR-502 lift chairs and all open box items. All lift chairs must still be banded and unopened due to new FDA COVID-19 sanitary return guidelines. This means if your lift chair has been opened from the original packaging it cannot be returned.

Every product we offer requires a return authorization number to return and a 20% restocking fee will be charged unless otherwise stated. Returns received without this number will not be credited. The easiest way to request an RMA number is by completing our easy online contact form. You may also call us at 727-537-6275 or email us at info@suncoastmobility.com to request an RA number. Please include your order number, name, and the item number you are returning. 

PLEASE NOTE: Products returned without an RMA number will not be credited. To receive credit, items must be shipped within 7 days from the day the RMA Number and shipping information were provided by Suncoast Mobility.

Return Shipping

Unless we made an error, outbound and inbound freight is the customer’s responsibility. We are happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Suncoast Mobility reserves the right to charge for any additional shipping fees associated with shipping the item to the correct address. If a scheduled pickup with a  carrier is missed, Suncoast Mobility may charge a $10 fee per missed scheduled pickup.

Canceled Orders

Orders canceled after the item has shipped are subject to the above return policies. You must accept the delivery then obtain an RA Number from us in order to ship the item back to the correct address. If delivery of an item is refused by the customer the return shipping costs are deducted from the issued credit and a 15% restocking fee will apply. Expedited shipping costs will not be credited if a delivery is refused.

Credits

Once your return is received by Suncoast Mobility will issue a credit to the card used for the original purchase. Please allow up to 2-3 weeks for your return to be inspected and credited. If your item is defective or was damaged in shipping, please call us at (727) 537-6275 or email us at info@suncoastmobility.com.

Return Time Frames:

EWheels: Return must be requested within 14 days of delivery.

Enhance Mobility: Return must be requested within 7 days of delivery.

EV Rider: Return must be requested within 30 days of delivery.

Golden Technologies: Return must be requested within 2 days of delivery. Lift chairs must be unopened, if opened they are nonreturnable.

Shoprider: Return must be requested within 30 days of delivery.

Merits Health: Return must be requested within 30 days of delivery.

 

How to Submit a Return Authorization Request 

We understand that not every purchase is going to go perfect, but don’t worry we are here to help every step of the way. Before we can begin the return process we kindly ask that every client please review our return policy before continuing with the return. The easiest way to submit your return request is to please click here and will direct you to our contact us form. When filling out the form please be sure to include your contact information, the item you originally ordered, and your reason for the return. If you have further question and would prefer to speak with one our qualified customer service representatives please call us directly at 727-537-6275. We thank you for your cooperation and patience as we process your request.

REQUEST AN RMA