Privacy Policy

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Suncoast Mobility Privacy Policy

Suncoast Mobility Privacy Policy
Last updated: July 2, 2026

This Privacy Policy explains how Suncoast Mobility ("we", "us", or "our") collects, uses, and protects your personal information when you visit or shop on suncoastmobility.com (the "Site") or use any related online services (the "Services"). Our business specializes in mobility scooters and accessibility equipment and this notice applies to all visitors, customers, and account holders on our Site.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.

Information We Collect

We collect personal information to operate our mobility scooter e‑commerce store, process orders, and improve your experience.

Information you provide directly

When you shop with Suncoast Mobility or contact us, you may provide:

  • Name and basic contact details (billing and shipping address, email, phone number).

  • Order and payment information (products purchased, order total, payment confirmation; payment details are processed securely by third‑party providers).

  • Account details if you create an account (username, password, preferences).

  • Customer service information (questions about mobility scooters, accessibility products, warranty, returns, and other support messages).

Some features, such as placing an order or creating an account, require certain information. If you choose not to provide it, you may not be able to use those features.

Information collected automatically

When you visit our Site, we automatically collect Usage Data using cookies and similar technologies:

  • IP address, device type, and browser information.

  • Pages you view, products you click (such as specific mobility scooters), and time spent on the Site.

  • Referring pages (for example, Google searches for “mobility scooters in Florida”).

This information helps us analyze traffic, improve navigation, and optimize our content for search engines and users.

Information from third parties

We may receive information about you from:

  • Shopify, our e‑commerce platform provider, which powers our online store and checkout.

  • Payment processors that handle credit/debit card transactions and other payment methods.

  • Analytics and advertising partners (such as Google Analytics or ad platforms) that help us understand site performance and marketing effectiveness.

Any information we receive from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use personal information to run our online mobility scooter store, fulfill orders, and provide customer support.

  • Providing products and services
    We use your information to process payments, confirm orders, arrange shipping and delivery, facilitate returns/exchanges, and manage your customer account.

  • Customer support
    We respond to your inquiries about mobility scooters, accessories, financing, warranties, and order status, and keep a record of communications to improve our service.

  • Website improvement and analytics
    We analyze how visitors use our Site to improve navigation, product pages, content structure, and mobile performance.

  • Marketing and advertising
    We may send email updates, special offers, and product news related to mobility scooters and accessibility equipment if you opt in. You can unsubscribe at any time by using the link in the email.

  • Security and fraud prevention
    We use personal information to detect and prevent fraudulent transactions, protect accounts, and secure our systems.

Cookies and Tracking Technologies

Like most e‑commerce sites, Suncoast Mobility uses cookies, pixels, and similar technologies to remember your preferences, keep items in your cart, and understand how visitors interact with our Site.

Cookies help us:

  • Maintain your shopping cart and account session.

  • Measure traffic and engagement on key pages (such as product detail and checkout pages).

  • Improve page speed and user experience, especially on mobile devices.

  • Deliver more relevant advertising.

Most browsers accept cookies by default, but you can choose to block or delete cookies in your browser settings. Please note that disabling cookies may affect certain features of the Site, including checkout and account login.

For information about cookies used by Shopify, visit Shopify’s Cookie Policy.

How We Share Your Information

We do not sell personal information in the conventional sense, but we may “share” data for advertising and analytics as defined under some privacy laws.

We may share personal information with:

  • Service providers
    Including Shopify, payment processors, shipping carriers, email service providers, and analytics tools that help operate our mobility scooter store and deliver orders.

  • Marketing and advertising partners
    To deliver and measure digital advertising and promotions related to Suncoast Mobility products.

  • Business affiliates
    Within our corporate group for administrative and operational purposes.

  • Legal and compliance
    When required by law, regulation, or court order, or to protect our rights, property, and customers.

Where required, we offer options to opt out of certain types of data sharing or targeted advertising.

User‑Generated Content (Reviews)

Our Site may allow you to post product reviews or other content. Any information you include in reviews or other public areas of the Site may be visible to other visitors.

We are not responsible for how others may use publicly available information, so please avoid sharing sensitive personal details in reviews.

Links to Other Websites

Suncoast Mobility may link to third‑party websites, such as manufacturers, finance providers, or informational resources on accessibility. We do not control and are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before submitting any information.

Children’s Privacy

Our Site and Services are intended for adults purchasing mobility scooters and related products. We do not knowingly collect personal information from children under 16.

If you believe a child has provided us personal information, please contact us so we can remove it.

Security and Data Retention

We use reasonable technical and organizational measures to protect your personal information, but no online system can be completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information only as long as needed to:

  • Fulfill orders and provide services.

  • Comply with legal obligations and tax requirements.

  • Resolve disputes and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal information we hold about you.

  • Requesting corrections or updates.

  • Requesting deletion in certain circumstances.

  • Opting out of marketing emails and, where applicable, certain data sharing or targeted advertising.

To exercise these rights, please contact us using the details below. We may need to verify your identity before completing your request.

Contact Suncoast Mobility

If you have questions about this Privacy Policy or how we handle your personal information, contact:

Suncoast Mobility
Email: info@suncoastmobility.com
Phone: 727-537-6275
Website: https://suncoastmobility.com