At Suncoast Mobility, our mission is to help you find the perfect mobility product to meet your needs. Occasionally, however, a product may not be the right fit. If you need to return an item, please review our Return Policy below and submit an online return authorization request. Once your request has been reviewed, a Suncoast Mobility representative will contact you with detailed instructions and next steps for your return. Please note that units shipped outside the USA via a freight forwarder cannot be accepted for return.

Return Merchandise Authorization

All no longer wanted returns are the customer’s responsibility and must be shipped in the original packaging while meeting the following requirements. The product must be in new condition, with no cracks, scratches, marked tires, or any signs of use. A Return Merchandise Authorization (RMA) must be requested from Suncoast Mobility within 30 days of delivery for most brands, while Enhance Mobility products have a 7-day return window. Once an RMA number is issued, the item must be shipped within 7 days.

Please note that custom-made products are non-returnable, including lift chairs with custom fabrics or heat/massage features, Golden Technologies PR-502 lift chairs, and all open-box items. All lift chairs must remain banded and unopened to comply with FDA COVID-19 sanitary return guidelines. Any item opened from the original packaging cannot be returned.

Every product requires an RMA number for returns, and a 20% restocking fee will apply unless otherwise stated. Items returned without an RMA number will not be credited. The easiest way to request an RMA is by completing our online contact form, or you may call 727-537-6275 or email info@suncoastmobility.com. Include your order number, name, and item number when requesting an RMA.

Important: Products returned without a valid RMA number will not be credited. To receive credit, items must be shipped within 7 days of receiving your RMA number and shipping instructions from Suncoast Mobility.

Return Shipping

Unless Suncoast Mobility made an error or the item arrived damaged, all outbound and inbound shipping costs are the customer’s responsibility. Our team is happy to assist in determining the best shipping method once you have requested your Return Merchandise Authorization (RMA) number. We strongly recommend insuring larger items for their retail value to protect against potential shipping damage.

Please carefully follow all return shipping instructions provided with your RMA number. Items returned to an incorrect address may incur additional shipping fees, which Suncoast Mobility reserves the right to charge to the customer. Additionally, if a scheduled carrier pickup is missed, a $30 fee per missed pickup may apply.

Canceled Orders

Orders canceled after shipment are subject to Suncoast Mobility’s return policies. Customers must accept delivery and then request a Return Authorization (RA) number to return the item to the correct address. If a delivery is refused, the return shipping costs will be deducted from the issued credit, and a 15% - 25% restocking fee will apply. Please note that expedited shipping charges are non-refundable if delivery is refused.

Credits

Once your return is received by Suncoast Mobility will issue a credit to the card used for the original purchase. Please allow up to 2-3 weeks for your return to be inspected and credited. If your item is defective or was damaged in shipping, please call us at (727) 537-6275 or email us at info@suncoastmobility.com.

Return Time Frames:

Enhance Mobility: Return must be requested within 7 days of delivery.

EV Rider: Return must be requested within 14 days of delivery and returned to the warehouse within 20 days.

Golden Technologies: Return must be requested within 3 days of delivery. Lift chairs must be unopened, if opened they are nonreturnable.

Shoprider: Return must be requested within 14 days of delivery and returned to the warehouse within 20 days.

Merits Health: Return must be requested within 14 days of delivery and returned to the warehouse within 20 days.

ComfyGO: Return must be requested within 14 days of delivery.

Tzora: Return must be requested within 14 days of delivery.

Afikim: Return must be requested within 3 days of delivery

eFOLDi: Return must be requested within 3 days of delivery

Glion: Return must be requested within 25 days of delivery and returned to the warehouse within 30 days.

Bespoke: Return must be requested within 14 days of delivery.

Drive Medical: Not returnable if opened. If unopened you have 14 days to open your request.

Feather Mobility: Return must be requested within 14 days of delivery.