Mobility devices are something that many depend on to get around from day to day. They can be for convenience or necessity. So when your mobility scooter or power wheelchair malfunctions it can be a major blow to your lifestyle. Here are some helpful tips for when your mobility device malfunctions.
Know Your Mobility Device
Before your mobility device even arrives we highly recommend reading your device manual or information online. The more you know the fewer issues you will have when your new mobility equipment arrives and the sooner you will get it up and running. Some will require a bit of set up upon arrival. Be sure to follow all instructions properly and if you have any issues do not use force. When in doubt call us or a technician for guidance.
Call the Technician
We keep an open line of contact with all of our clients before your mobility device ever arrives. We are here to help you with any questions or concerns you may have. At Suncoast Mobility we do know a lot about our products but we are not certified technicians. When your issue or concern is out of our wheelhouse we will direct you to a technician. Keep your technician’s number on hand so you can reach them at any time. Technicians are very knowledgeable and can often help you resolve the issue over the phone.
Call for Service
If your issue cannot be resolved over the phone it may be time to place a service call. Depending on your mobility device manufacturer and the amount of time you have had your scooter there may be different routes to placing a call for service. Some mobility devices come with in-home service contracts that provide you with service free of charge for a limited lifetime of your unit. Other units that do not have a service contract will be able to refer you to a service company at your expense. Call us if you are unsure of your warranty or you want a product that specifically comes with an in-home service contract.
Warranties and In-Home Service Contracts
An in-home service contract simply means if you encounter a technical issue with your unit a technician will be sent into your home to make the appropriate repairs. We ask that all clients please contact us directly to start this process. Once we are made aware of the issue we will contact the manufacturer on your behalf to generate a service request. Once service is requested the technician will contact the client directly to schedule a date and time to come into their home to diagnose and repair the unit. Most service contracts are good for up to one year, but additional years can be purchased to extend your coverage. Other manufacturers will offer warranties on parts but service is not included. This means that you will receive new parts but all service and repairs will be at your expense.
All Golden Technologies units come with a one-year contract that can also be upgraded to a two or three-year plan if the client is looking for added coverage. Every Enhance Mobility product will also come with a one-year contract that is paid for by Suncoast Mobility (this can be upgraded to two years for an additional fee). Unfortunately, all EV Rider and E Wheels products do not come with a service contract of any kind, we apologize for this inconvenience. We do however have a nationwide network of technical experts that we could possibly use to aid the client in getting the appropriate repairs made. If you would like to speak with a highly qualified customer service representative please call us at (727) 537-6275 today.
Need Further Assistance?
Contact us today to speak with one of our mobility experts about your lifestyle and your specific needs top regain your freedom. Our mobility scooter experts are highly trained and taught to focus on every potential client’s needs. This allows our staff to get you in the right mobility scooter for your lifestyle the first time.